Stacey Lynn Style Policies

POLICIES

Stacey Lynn Style strives to provide superior customer service and a quality shopping experience for all of our customers. We realize that online purchases are not always what you expect when your receive them. This is why we have established a no-hassle returns policy that allows you to return all merchandise up to 14 days from the date of your purchase FREE of charge. After 14 days, we do not accept returns. All merchandise must meet the guidelines listed below, contain the original, undamaged packaging and be accompanied with the invoice from your purchase.

All merchandise must be unworn. Any item returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in resalable condition.

Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment.

Returns that do not meet our requirements will be shipped back to the customer at the customer’s expense.

Shipping Your Return
Returns are always at no cost to you. You can send your return to us by following a few quick steps.

1. Please make sure this merchandise is unworn and follows our guidelines for an acceptable return.

2. Include the invoice in the shipment, and keep a copy for your records.

3. Please explain your reason for return in writing on your invoice. If you would like an exchange, place another order online. Keep in mind shipping is free and we will refund you for your return once it is received.

4. Fill out your return address information. We recommend that you purchase delivery confirmation or insurance on your package, especially if your return is of significant value.
Unfortunately, Stacey Lynn Designs can not be held liable for packages lost in transit. We also cannot accept COD deliveries. If you have any questions about the status of your return contact our customer support team.

Please note: There is no guaranteed delivery date with the return. Upon receipt, we process your return immediately and send a confirmation email. Please contact us if you do not receive a confirmation email within 14 days of your return. After we have issued the return, please allow 48 hours for your bank to return the funds to your account. It can take a full credit card cycle before the return appears on your statement.

Exchanges
If you receive an item you feel unsatisfied with and would like to exchange the item for a different one, there are two different options for this. The option we recommend is to simply place a new order for the desired item and return the original merchandise to us. We will credit your card as soon as it arrives. The other option is to write the item you wish to exchange the return for on the invoice you include with your return. Because of the time involved in shipping and processing your return, we recommend the first option of placing a new order right away to ensure the item you want is in available. As stated above, merchandise must be unworn and in the original packaging, and accompanied by the original packing slip.

Defective Merchandise
In the event that you receive defective merchandise, you should report this within 14 days of your purchase. Please contact us at 404-405-2650 or a customer support representative by email at info@staceylynndesigns.com. Please note that if your item/items have been worn, we can only issue a gift certificate in the amount of the purchase price of the item. Make note of all defects on the invoice when sending the defective merchandise to us so our qualified customer support team can be aware of all damages. However, this does not pertain to items that are the wrong size, color, or style.

Incorrect Merchandise or Items You Didn't Order
Please contact us immediately if you have received an incorrect item in a shipment, or items were delivered to you (or to your home) that you didn't order so that we may correct the problem. If you are attempting to contact us and a customer service representative is unavailable, please leave a detailed message with your order number, name and a telephone number so we can quickly return your call.

Gift Returns
If you received an item as a gift and need to return it, please follow the guidelines and instructions above for making a return. The gift purchaser will be refunded the amount of the returned items.

Missing Invoice
In the event that you are missing your original invoice slip please go to My Account and print out the corresponding invoice to the merchandise being returned. Circle or mark the item(s) you are returning, write in your reason for return, and include the invoice with your return.

Thank you for Shopping with us!